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Visitor Experience Coordinator Jobs in Abu Dhabi, UAE
Job Description
Organizational Competencies are:
Customer Service
Demonstrates commitment to customer service and fulfills internal/external customer/visitor requests, responds to questions, and proactively analyses anticipates and addresses customer needs to ensure customer satisfaction.
Industry Knowledge
Demonstrates hands-on knowledge in the sector/industry ecosystem, value chain, and trends, including awareness of trends related to special interest groups or target audiences.
DCT Cultural Sector Knowledge
Demonstrate up to date knowledge on Culture in Abu Dhabi and his/her site Programmed and events. Strongly promoting the department offerings to the visitors.
Technical Competencies are:
Activity Coordination
Manages activities and initiatives from beginning to end, ensuring they are organized, coordinated, and completed according to expectations and standards.
Process Improvement
Knowledge of process development best practices and ability to recommend improvements to make processes run more efficiently and effectively.
Computer Skills
Microsoft Word, Excel, and Outlook, and other programs.
Communication Skills
Present strong communication skills in Arabic, English, and other languages
Visitor Experience Skills
Dealing directly with the public in different sectors, such as a museum, school visitors, and cultural sites, and in the Arts, Culture, or Tourism sector
Billing/Revenue Operations
Understands DCT’s Finance related processes and systems and implements controls to ensure that transactions are processed correctly and in a timely manner.
Sales and Distribution
Ability to execute a sales and distribution process in an effective and efficient manner with a focus on expanding distribution channels and maximizing sales.
Requirements
Behavioral Competencies
Broad Mindset
Shares a clear picture of the entity’s strategy; translates entity’s strategy into objectives for self or team. Takes a broad, long-term perspective, sees future opportunities, and develops innovative ways of doing things.
Builds Sustainable Relationships
Builds trusted relationships and partnerships, working collaboratively with others to meet shared objectives. Friendly and motivated with a positive attitude.
Develops Self
Builds own self-awareness through feedback and reflection & takes responsibility for personal development. Learn on Culture in Abi Dhabi and promote it to visitors.
Drive Accountability
Holds self and other accountable to meet commitments and create a performance-driven culture.
Inspires & Enables Others
Leverages effective communication skills to inform, influence and inspire others, and enables others to support superior performance.
Makes Effective Decisions
Gathers and uses analysis, insight, different inputs, and experience to make high quality and timely decisions.
Shapes & Initiates
Plans and priorities work, ensures that everyone is aligned, and action can be initiated without unnecessary delay.
Uses Resources Efficiently
Uses budgets, time, people, and other resources wisely to reduce waste and optimize investment
Flexible
Adaptable to sudden situation changes, and willing to work on different tasks as and when required
Self-motivated
Creative individual who is competent in prioritizing and working without permission.
