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Service Contracts Supervisor Jobs in Dubai, UAE
Overview of the Role
We are seeking a dedicated and detail-oriented Service Contracts Supervisor to join our team in Dubai. In this role, you will be responsible for building and supporting customer retention through the maintenance and execution of Service Maintenance Contracts (SMCs). You will provide system solutions and frontline support to ensure SMCs are transacted seamlessly, monitor SMC purchase trends, and provide actionable analysis to maximize profitability.
What You Will Do
- Create and maintain the SMC package database, ensuring packages are ready for transaction within 24 hours of request and updated weekly.
- Support frontline through the Service Contracts Service Desk for contract transfers, terminations, refund pay-out requests, and contract reinstatements.
- Develop pricing schedules for Repair Maintenance Contracts (RMCs) and secure approvals for transacting within 48 hours of request.
- Provide system support for SMCs sold through new units, ensuring accurate unit contributions.
- Generate and present timely reports and trend analyses with recommendations.
Required Skills to Be Successful
- Graduate or Post Graduate qualification.
- Strong Microsoft Office skills, especially in Excel.
- ERP experience (SAP IS AUTO) and working knowledge of BI reporting attributes.
- Minimum of 5 years’ experience in a relevant position, with mandatory automotive aftersales experience.
- Basic knowledge of SAP, excellent communication and interpersonal skills, and proficiency in MS Office, MS Excel, and MS PowerPoint.
- Strong problem-solving and time management skills.
