Concierge Full Time

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Al Naseem is a cool and contemporary beachside retreat offering a world of exquisite dining, indulgent wellness, and exceptional comfort in spectacular surroundings. It is located on Jumeirah Beach Road, adjacent to sister properties Jumeirah Beach Hotel and Burj Al Arab Jumeirah; only 26kms from Dubai International Airport / 25 minutes by car. Al Naseem offers 435 rooms and 45 suites, all with sea-facing views. The hotel is located so close to the water that the sounds of the sea reach guest rooms, open terraces, and outdoor restaurants. Home to 11 restaurants and bars, three managed externally and seven managed by Jumeirah Group, Jumeirah Al Naseem has a world of exquisite taste.

“Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”

About the Job:

An opportunity has arisen for a Concierge in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Assists guest in the recommendation, booking and organizing of sightseeing, shopping, arts and cultural activities as well as recommendation and booking of restaurants, bars, clubs, and other entertainment/leisure activities as requested.
• Is expected to have an extensive and intimate knowledge of Dubai and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts, and cultural activities. All recommendations must appear to be personal and insightful.
• Have an in-depth knowledge of directions, travel time, cost, and various forms of transportation.
• Builds relationship with guests to delight and gain loyalty.
• Create focused conversations with guests which identify their preferences.
• Ensure customer satisfaction from arrival to departure in accordance to the Heart of Jumeirah and LQA standards.
• Be proactive and anticipate the complete requirements of each guest to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel.
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years of experience in a same role in a 5-star hotel in United Arab Emirates.
• Strong interpersonal and communication skills
• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS)
• Flexible schedule to meet demands of hotel occupancy
• Fluency in English and additional language (Russian, Arabic, Chinese, or other European languages are a plus) .