Service Delivery Agent  Full Time

In this role, you will:

• Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
• Carries out DG and other mandatory/ SOP related checks to ensure handling is in line with the regulations, ensures other operational units and support department are provided with accurate and timely information when requested.
• Verifies authority of Imports customers prior to delivery being affected to ensure alignment with regulations.
• Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo customers at the counters.
•  Supports supervisory staff in conducting ad hoc audits as and when required.

To be considered for this role, you must meet the below requirements:

• High School minimum of 12 years of schooling required
• Good English command
• UAE passport with Khulasat Al Qaid
• Completed military service.