Collection Officer Full Time

Job Purpose:

• Under minimal supervision exercises Credit control on Cards, with an objective of minimizing the exposure and controlling Company receivables. To encourage customers to conduct accounts in accordance with the Card Members Agreement whilst always maintaining good customer relations.
• Educates and coaches customers on plans to overcome challenges in repayment.

Job Responsibilities:

Credit Counseling:

• Assists Card members in understanding the statements and educates customers on income and his current debt obligations.
• Assists in creating debt repayment schedule in coordination with approvals from Senior Management.
• Assesses client’s financial condition by reviewing his credit reports, bank statements and provides suitable alternatives.
• Provides estimates on how best we can restructure and settle the customer’s debts in installments.
• Ensures communication and agreements are thorough and documents such engagements to avoid future disputes.

Collections:

• Attempts to contact Cardmembers by telephone to collect outstanding receivables and decides on appropriate alternative dunning methods where no contact is made.
• Handle all returned payments, technical and derogatory, contacting Cardmembers to obtain immediate payment leases with Cashiers Department to investigate the representation of returned cheques.
• Updates trails on the system and provides full feedback on the accounts to the management.
• Investigate NC’s, payment histories, returned checks, or other related issues to resolve client or creditor problems.
• Re-educates Cardmembers regarding the terms and conditions of membership in an attempt to prevent the account from becoming overdue again.
• Reviews daily input of correspondence, compile answers, and take appropriate action.

• Ability to read financial documents.
• Persuasive telephone techniques to gain prompt payment of accounts.
• Empathy and ability to understand the challenges of the customer.
• In depth knowledge of other servicing areas to enable Cardmember complaints to be resolved whilst attempting to collect monies due.
• The ability to work with the minimum of supervision when evaluation derogatory information or recommending account for cancellation.
• Ability / confidence to negotiate repayment plans.