Service Integration Engineer Full Time

Job Purpose

Take overall responsibility of integration between IT infrastructure services covering technology, process and people to ensuring secure and reliable running of all infrastructure services components to maintain a high quality and availability for the infrastructure services toward operational excellence by creating and tailor the operations framework to create harmony between infrastructure services

Principal Accountabilities

Strategy/Governance
Execute and support the integration and create harmony across all infrastructure landscape to ensure seamless, secure, effective and efficient operation for all infrastructure components within ENOC. Play a significant role in long-term infrastructure integration strategy and planning, including initiatives geared toward operational excellence.
Operational

Participate in Implements best practices to support design, development, and implementation of processes for gathering, populating, and maintaining accurate CMDB data and collection of up-to-date and inter-related configuration and change metrics about IT infrastructure, applications, and business services to ensure data reliability, durability, and availability thereby ensuring data quality and integrity of the service asset and configuration repository. Coordinate and control the release management process
Participate in defining, planning, tracking and managing the IT service delivery of infrastructure related projects associated with the design and implementation of information technology infrastructure & IT operations processes necessary for the delivery and support of business applications, must also understand the interdependencies between technical, application, and customer support departments required to deliver any solution on-time & on-budget. In addition, are responsible for identifying and coordinating key resources and providing the direction required to meet all Infrastructure project delivery goals and objectives.
Create and support the coordination and integration between different IT processes, service transition planning, release and deployment management and Reporting, will also be responsible for regular and accurate management reporting on service performance against SLA’s and KPI’s as well as identifying and reporting KRI for key activities undertaken in IT Operations.

Additional Principal Accountabilities

Participate in design and review processes for new systems by ensuring governance and standards are followed in design and operational procedures, will need to develop and document the proposed technical design for the integration and implementation of any new software, hardware solutions proposed by IT department by working with different Infrastructure Operations functional domain
expert teams/technical leads & Subject matter experts to architect, design, build, implement and documenting of Infrastructure solutions in accordance with best practices.
Design, Develop and Execute IT service management processes and procedures and ensure the processes are followed across the different functional domains of IT Operations within the agreed framework and ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements
Manage the development of infrastructure integration standards and policies to ensure that infrastructure components control, policies, and procedures are operating effectively across all infrastructure services.
Contribute to the development of appropriate IT security policies, processes, systems, standards, procedures and internal controls related to infrastructure servers in line with the corporate IT Security framework.
Identify and assess security risks and assist in implementing measures to manage and mitigate alt identified risks and audit findings.
manage any new project infrastructure design during project lifecycle (Dev, QC, UAT, Production). Develop cross faction KPI to monitor and control infrastructure integration efficiency
Liaise with other IT Service managers in a highly technical and sensitive environment to gain buy in for proposed architectures and technology, cEosely working with IT infrastructure Service managers to ensure that specific infrastructure solution designs meet the requirements and best practice developed and applied. Any speciaE assignment from line manager or IT senior management.
Financial Management
N/A
People and Talent Management
N/A

Experience

Education
•Degree: Minimum Bachelor’s degree in Computer Science, Engineering or Business field or equivalent
•Having related professional Industry certifications will be a plus as well as project management certifications such as PRINCE II, PMP, etc.
•Preferred professional certifications: ITIL v4
•Solid understanding of infrastructure and infrastructure security concept and requirements
•Working knowledge of windows AD, DNS, HTTP/s, SSH, LDAP, DHCP, etc.
•Strong understanding of TCP/IP, FW, networking protocols and security concepts.
Experience
•8+ years of IT infrastructure experience with a focus on infrastructure design, integration and Operation as well as solid infrastructure security concepts and understanding.
•Strong knowledge and experience in infrastructure design, deployment, backup, recovery and management experience is highly desirable
•Proven experience with infrastructure capacity planning, security principles, management and best practices
•Proven experience with release and deployment management processes
•Strong knowledge and experience in IT infrastructure concepts, frameworks and standards
•Strong knowledge and experience in infrastructure performance management and tuning, security hardening and availability
•Work effectively under occasional high stress 24×7 on call conditions.
•Good communication and interpersonal skills
•Strong experience in automation tools related to infrastructure  management.