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Associate Customer Care Jobs in Dubai, UAE
JOB DESCRIPTION
Customer Service
- Help in Registration form and Insurance form completion process
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Ensure patients are informed if a clinician is running late or called out
- Ensure hygiene standards are maintained
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Answer all incoming calls and route them to the appropriate department/employee, answer customers’ queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
Appointment Handling and Scheduling
- Book appointments over phone as well as through walk ins
- Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
- Schedule appointment requested through websites and SMS
- Schedule patient’s hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
- Determine the financial status of patients and their eligibility for health services
- Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
- Confirm all appointments for the following day over telephone on a daily basis
Insurance
- Check with Insurance Coordinator for cases requiring approvals
- Coordinate with Symphony for insurance related matters
- Check with Insurance Coordinator the status of the Insurance card produced by the patient
- Check with the Insurance coordinator about the packages covered
Records & Data Management
- Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
- Maintain medical records and report when required
- Make spreadsheets, manage data and create documents on computers using desktop publishing programs
- Cross verify and file all lab reports in the absence of the MRD
- Enter all lab reports file numbers clinician wise
Job interactions
- Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc
- Works closely with external stakeholders to handle queries and feedback
Minimum Experience
- 0 – 2 Years
Specific / Relevant Experience
- Experience in Handling Customers/ Patients in similar role.
