Guest Service Executive  Full Time

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Guest Service Executive to join the Concierge team in a Jumeirah Pe-opening Hotel. The main duties and responsibilities of this role:

• Constantly provide an approachable, helpful, and friendly service to colleagues and guests alike.
• Use guest’s name at appropriate times during a conversation.
• Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other Jumeirah properties and throughout Dubai.
• Maintain in-depth knowledge about the area sites, tours, restaurants surrounding countries and assign the work to the Bell Attendants as required.
• To be aware about UAE customs, history, and culture.
• Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests and liaise with the respective companies and other Jumeirah Properties.
• Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides, and a range of information that are of interest to guests.
• Coordinate the collection, delivery, and storage of luggage with the Bell Attendants, and ensure all info is recorded.
• Act as a salesperson of all Jumeirah properties and products.
• To comply with the hotel’s health, safety and hygiene policy and maintain high grooming standards.
• Need to be familiar with Hot SOS and Opera

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Secondary Education
• 2 years guest service experience in a 5-star Hotel
• Fluency in written and spoken English
• Knowledge of front office application.
• Local Area Knowledge
• Clef d’Or preferred

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.