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Unit Clerk Interpreter Jobs in Dubai, UAE
DUTIES AND RESPONSIBILITIES:
- Ensures effective functioning of the unit.
- Follows the chain of command in reporting incidents or concerns.
- Prioritizes workload and completes correspondence on time.
- Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
- Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection, and security, etc.
- Participates in mock codes.
- Answers phone calls politely and professionally using proper telephone etiquette.
- Registers new patients,make sure the pre-registration form is completed and signed and an approved identification (Emirate ID or Passport) is collected.
- Adheres to the hospital policy “Identification of Patient” during appointment booking and registration.
- Ensures the correct entry of rounding fees and other charges whenever requested by their supervisors.
- Schedules and books appointments as requested appropriately.
- Transfers and cancels appointments.
- Informs patient in regard to the reference number.
- Covers other departments whenever required.
- Liaises with the Insurance and Finance Departments.
- Coordinates with different departments for appointment booking (urgent or routine).
- Directs patients to another department as required.
- Encourages patients to complete patient satisfaction (Press Ganey) survey.
- Ensures that all stand layouts are filled and updated with new brochures.
- Assists in the orientation of new staff members.
- Ensures that the place of work and surrounding area is kept clean and organized at all times.
- Ensure that the register book is up to date to reflect 24-hour status for admissions, transfers, and discharges.
- Updates patients’ list including all mandatory information.
- Answers all patient’s call bells in a courteous timely manner during the unavailability of the medical team and follows up with the concerns.
- Acts as an interpreter when needed.
- Ensures proper handover to the upcoming Unit Clerk Interpreter, using the Unit Clerk Interpreter handover tool.
- Maintains and orders unit stationery on Lawson in conjunction with the Clinical Coordinator/Manager/designee.
Requirements :
- High School Graduate
- Excellent English and Arabic verbal/written communication skills
- Exposure to/experience with customer service principles
- Knowledge and skills in responding to codes and other emergencies
- Knowledge of computer applications such as Electronic Medical Records (Cerner)
- Knowledge of Medical Terminologies.
