Call Center Executive Full Time

Call Center Executive Jobs in Dubai, UAE

Job Description

• Contact potential or existing customers to inform them about the www.DGBusiness.com Division & the Online Sales Portal using scripts
• Analyzing technical needs, requirements, and state of a customer current infrastructure and operations & provide technical help and answer any question customer may have
• Ask questions to understand customer requirements and close sales
• Profile the customer. enter and update customer information in the database. Also maintain customer base.
• Generate customer demand and push for sales
• Take orders, send the quotes and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information
• Complete minimum Talk time, sales calls, service calls and other business compliance requirements

Requirements

• A minimum of 1-4 years of experience as telesales representative or other sales/customer service role preferably in an IT Pre-Sales/ E-Commerce / Technical Sales (Calling) environment
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of a wide range of hardware and software technologies Preferably Windows 7 & 10 Operating systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English, Hindi & Arabic is an Advantage
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• College/University Degree
• Technical Certifications is an added advantage.
• Should be sales target oriented and able to deliver the numbers as per the business targets/Requirements.
• Must be multitasking and able to handle pressure.